Order Form
Cloudline Relay — Order Form
Version 1.0 · Effective on acceptance · Incorporates the Terms of Service (v1.0)
Important notice
Cloudline Relay is a communication and tracking tool that records and routes aircraft discrepancies (“squawks”) reported by users. Relay does not assess, validate, prioritize, or act on any squawk, does not determine the severity or urgency of any reported condition, and does not guarantee that any report or notification will be delivered, seen, or acted upon. Submitting a squawk does not constitute notice to, or create any duty on the part of, any shop, mechanic, owner, or other person. Whether an aircraft is in condition for safe flight remains the sole responsibility of the pilot in command and appropriately certificated personnel under applicable Federal Aviation Regulations.
This Order Form is between Cloudline, LLC (“Cloudline”) and the customer identified below (“Customer,” “you”). It is governed by and incorporates the Cloudline Terms of Service at https://www.cloudline.aero/terms (the “Terms”). Capitalized terms used and not defined here have the meaning given in the Terms. If this Order Form conflicts with the Terms, this Order Form controls as to the commercial terms expressly stated here, and the Terms control in all other respects.
1.Customer
2.Service Ordered
Relay Core (included). Squawk intake by QR code, web form, and email; Atlas classification; a structured shop queue; and pilot and owner acknowledgment. Provided at no charge.
Relay Messaging (optional add-on). Real-time squawk and status notifications pushed to SMS, Slack, or Zenzap, for each tail you enroll. $3 per enrolled tail per month.
3.Pricing
| Item | Price |
|---|---|
| Relay Core — squawk intake, Atlas classification, shop queue, acknowledgment | Included ($0) |
| Relay Messaging — per enrolled tail (SMS, Slack, or Zenzap) | $3 / month |
Relay Core is provided at no charge. Relay Messaging is $3 per enrolled tail per month, flat, with all channels included and no volume tiers. Prices are in U.S. dollars and exclusive of tax. Standard message and data rates may apply to message recipients.
4.Billing and Payment
Relay Core is free. If you enroll tails in Relay Messaging, Cloudline charges $3 per enrolled tail per month to your payment method on file, billed monthly based on the tails enrolled that month. You may add or remove tails at any time, with changes taking effect the next billing cycle. You may cancel Relay Messaging at any time, effective at the end of the current month; no refunds are provided for the current month. There is no minimum tail count and no minimum term. All fees are exclusive of tax.
5.Term
This Order Form takes effect when you accept it and continues until terminated by either party in accordance with the Terms. Relay Core continues at no charge; Relay Messaging continues until you cancel it.
6.Acceptance
You accept this Order Form electronically, by clicking to accept or by completing checkout. Cloudline records the version of this Order Form and the Terms accepted, together with the date, time, and IP address of acceptance. No signature is required. The individual accepting represents that they are authorized to bind the Customer.
Schedule A — Relay Service Terms
This Schedule is part of the Order Form and is accepted with it. It sets out the terms specific to Cloudline Relay. The universal Terms continue to apply.
A1. Relay Core
Relay Core lets users submit aircraft discrepancies (“squawks”) by QR code, web form, and email; classifies and organizes them with Atlas; presents them in a structured shop queue; and supports pilot and owner acknowledgment. Squawk content and any severity or status labels are inputs supplied or selected by users. They are not determinations, recommendations, or verifications by Cloudline.
A2. Relay Messaging (optional)
Relay Messaging delivers squawk and status notifications to SMS, Slack, or Zenzap for each tail you enroll, at $3 per enrolled tail per month. Delivery to these channels depends on third parties (carriers and messaging providers) outside Cloudline’s control.
A3. No guarantee of delivery or action
Cloudline does not guarantee that any squawk, notification, or status change will be delivered, received, seen, timely, or acted upon, including any notification sent by SMS, Slack, or Zenzap. Submitting, viewing, or closing a squawk through Relay does not satisfy any inspection, recordkeeping, reporting, or maintenance obligation under the Federal Aviation Regulations and is not notice to, and creates no duty on the part of, any person. Whether an aircraft is in condition for safe flight rests solely with the pilot in command under 14 CFR 91.7 and appropriately certificated personnel.
A4. Text messaging; consent and compliance
Cloudline registers as the sender for application-to-person text messaging and captures recipient opt-in through the squawk submission and roster enrollment flow. You will enroll only telephone numbers whose holders have consented to receive messages, promptly honor opt-out requests (for example, replies of “STOP”), and comply with the Telephone Consumer Protection Act and other applicable laws and carrier requirements. You are responsible for the numbers and recipients you enroll, and you will indemnify Cloudline for any claim arising from messages sent at your direction or to numbers you enrolled without the required consent. Standard message and data rates may apply to recipients.
A5. Atlas classification
Atlas automatically organizes and classifies squawks to assist your shop. This is automated assistance, not a determination, recommendation, or airworthiness judgment; a qualified person decides what action, if any, to take.
A6. Data
Squawks, photographs, and related content you submit are handled under Section 5 of the Terms. If this Order Form is terminated, you will have a 30-day period to export your data in a standard format (PDF or CSV), after which your data is retained and deleted in accordance with Section 5 of the Terms.
A7. Cancellation
You may cancel Relay Messaging at any time, effective at the end of the current month; no refund is provided for the current month. Relay Core continues at no charge until this Order Form is terminated.
Appendix — Relay in plain English
Non-binding summary. If it conflicts with the Order Form or the Terms, those control.
What’s included (Core, free). One front door for squawks: intake by QR code, web form, and email; Atlas sorts and classifies them; everything lands in a structured shop queue; pilots and owners can acknowledge.
What Messaging adds. Real-time squawk and status alerts pushed to the channel your shop already uses (SMS, Slack, or Zenzap), for the tails you choose, at $3 per tail per month.
Heads-up on texts. If you turn on SMS, only enroll numbers whose owners have agreed to receive messages, and we will both follow the carrier and TCPA rules. Recipients can reply STOP at any time.